Refund & Cancellation Policy

At The Bollywood Fancy, we carefully pack our jewellery to help ensure that it reaches you safely. Please read the following policy before placing an order.

Order Cancellation

Cancellation requests may be submitted by contacting us at:

thebollywoodfancy@gmail.com

A cancellation request can only be accommodated if the order has not yet been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled.

Returns

The Bollywood Fancy accepts returns only in cases where the product is damaged during delivery.

Returns are not accepted for change of mind, incorrect product selection, personal preference, or other reasons unrelated to damage during delivery.

Damaged Product on Delivery

If you receive a product that has been damaged during delivery, you must contact us at thebollywoodfancy@gmail.com as soon as possible after receiving the order.

To submit a damage claim, an unboxing video is mandatory.

The unboxing video must:

• Begin before the package is opened.

• Clearly show the original package and shipping label.

• Show the package being opened continuously.

• Clearly show the jewellery and any visible damage.

• Be clear enough for us to assess the condition of the product and packaging.

Claims submitted without the required unboxing video may not be eligible for a return, replacement, or refund.

We may also request photographs, order details, or other information necessary to verify the damage claim.

Claim Review

Once we receive your claim and the required unboxing video, our team will review the information provided.

If the damage is determined to have occurred during delivery and the claim meets our policy requirements, we may provide an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable circumstances.

The final resolution will be communicated to the customer after the claim has been reviewed.

Refunds

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time required for the refunded amount to appear in your bank account may vary depending on your bank or payment service provider.

Non-Eligible Returns or Claims

Returns or refunds will generally not be accepted for:

• Change of mind

• Incorrect product selection

• Products that are not damaged during delivery

• Normal wear and tear

• Damage caused after delivery

• Damage caused by misuse, mishandling, alteration, or improper care

• Claims submitted without the required unboxing video

• Claims where the provided video or information does not reasonably establish that the damage occurred during delivery

Incorrect or Missing Items

If you receive an item different from what you ordered or an item is missing from your package, please contact us at thebollywoodfancy@gmail.com as soon as possible with your order details and supporting photographs/video.

We will review the matter and assist you accordingly.

How to Submit a Damage Claim

Please email:

thebollywoodfancy@gmail.com

with:

• Order number

• Product name

• Description of the damage

• Unboxing video

• Clear photographs, if required

Please retain the original packaging until your claim has been reviewed and resolved.

Important: This policy does not affect any rights available to consumers under applicable law.